Processing Orders: From New to Fulfilled

Order lifecycle

Every order goes through several statuses. Updating the status automatically notifies the customer in Telegram.

• New — the order just came in, awaiting confirmation
• Accepted — you confirmed the order, customer notified
• In progress — order is being prepared
• Ready — can be picked up or handed to courier
• Fulfilled — customer received the order, points credited
• Cancelled — order was cancelled

How to process an order

1. 1

   New order notification

   The admin Telegram bot sends a notification. In the admin panel the order appears in "Orders" with status "New".
2. 2

   Open the order

   Click the row — a card opens with the order contents, address and customer contacts.
3. 3

   Change status to "Accepted"

   The customer will receive a notification that the order is confirmed.
4. 4

   Update the status as you go

   "In progress" → "Ready" → "Fulfilled". Each change sends a notification to the customer.

Filtering and search

The order list has filters by status and date. Use them to quickly find a specific order or view only active ones.