Loyalty Points: Earning and Spending

What is the loyalty points system

The loyalty points system lets customers accumulate points with each order and spend them as a discount on future purchases. It's an effective retention tool: customers come back to use their accumulated points.

Enabling and configuring

1. 1

   Open "Settings" in the admin panel

   The "Loyalty points" section is at the bottom of the page.
2. 2

   Enable points

   Toggle the switch to "Enabled".
3. 3

   Set the earn percentage

   e.g. 5% — the customer earns 50 points on a $10 order.
4. 4

   Save

   Points will start accruing from the next order.

How the customer sees points

The points balance is displayed in the mini app profile. At checkout the customer can spend all accumulated points — they are deducted from the total.

• Balance is shown in the "Profile" section of the mini app
• A "Use points" button appears at checkout
• Points are credited only after order completion (status "Fulfilled")

Viewing a customer's points

In the "Customers" section of the admin panel you can see the loyalty balance of each user. The history of credits and debits is also shown there.