Using Telegram and Max at the Same Time

One store — two messengers

Ordify supports running Telegram and Max simultaneously. One store, one menu, one admin panel — customers from both messengers see the same catalog and place orders.

• Unified product catalog for both messengers
• All orders arrive in one admin panel
• Loyalty points sync: if the customer linked both accounts via phone number
• Broadcasts can be sent separately to Telegram and Max audiences

How to connect both messengers

1. 1

   Create a Telegram bot via @BotFather

   "Connecting Your Telegram Bot" — full guide.
2. 2

   Create a Max bot via dev.max.ru

   "Connecting Your Max Bot" — full guide.
3. 3

   Paste both tokens into Ordify

   In store settings, fill in the Telegram Bot Token and Max Bot Token fields.
4. 4

   Done

   Both bots run in parallel with the same store.

Loyalty points sync across platforms

If a customer uses both Telegram and Max, their loyalty balance is merged automatically — provided the same phone number is used in both messengers.