CRM in Telegram: Full Customer Management Without Extra Tools
CRM in Telegram means your customer base, their order history, loyalty points, and communication are all in one place — without additional services, monthly fees for third-party CRM systems, or complex integrations.
Ordify combines Mini App, order management, and CRM functions into one platform. Every customer who orders through your bot is automatically added to the database. You see order history, preferences, average order value — everything to make service personal.
Built-in broadcasts let you send promotional messages to all customers or segments right in Telegram. Loyalty points create an incentive to come back. Analytics shows who orders most, what sells best, and when the peak hours are.
Benefits
Automatic customer base
Every new order adds the customer to your CRM automatically. No manual data entry.
Full order history
See every order for each customer: what, when, for how much. Personalize service.
Loyalty program
Points accumulate automatically on orders. Customer spends them on the next purchase.
Broadcasts in Telegram
Send promotions, news, and personal offers directly to customers in Telegram.
Customer analytics
Segment customers by frequency, order value, and last visit date.
Your data, your control
No aggregator access. Customer contacts and purchase history belong to you.
How it works
Customer places an order
Through the Mini App in Telegram. Their data is saved automatically.
Profile is created
Name, Telegram ID, order history, loyalty points — everything in your panel.
Loyalty and broadcasts
Set up loyalty points, create broadcasts, send personalized offers.
Analytics
Track who buys most, what grows, and how broadcasts affect sales.
Frequently Asked Questions
Is there a separate CRM interface?
Customer management is built into the Ordify admin panel. No need to switch between services.
Can I export the customer database?
Yes, the customer list can be exported in CSV format at any time.
Does the loyalty program work across Telegram and Max?
Yes, points accumulate and are spent in both messengers. The balance syncs automatically.
